Online Payment Terms

  1. Harper Macleod LLP ("Harper Macleod") offers a secure online payment facility to be used solely in relation to services provided by Harper Macleod for payment of Harper Macleod invoices and make payments to account when they have been requested or agreed.
  2. By making a payment using the online payment facility, you agree to be bound by these terms (these "Terms"). If you do not accept these Terms, then you should not use the online payment facility. If you do not understand any part of these Terms please let us know by calling 0141 227 9376, by emailing creditcontrol@harpermacleod.co.uk or in writing to Cashroom, Harper Macleod LLP, The Ca'd'oro, 45 Gordon St, Glasgow, G1 3PE.
  3. The online payment facility is not to be used for:
    1. payment of sums for settling transactions which are due to someone else, for example a conveyancing transaction;
    2. payments due to a third party where you have been contacted by Harper Macleod's debt recovery team; or
    3. any payment which does not relate to a Harper Macleod invoice or request for payment to account.
  4. Online payments are restricted to a value of £10,000. Payments over that value can be made using alternative methods below.
  5. No surcharge is applied to payments made using a debit card or credit card. Our online payment facility accepts Visa and Mastercard through Worldpay.
  6. Payments can also be made by the following methods:
    1. By credit card or debit card by telephoning Harper Macleod's finance department on 0141 227 9376 during working hours of 9am – 5pm, Monday-Friday. We accept most debit and credit cards but are unable to accept American Express. Please never send us debit or credit card details by e-mail, as we cannot guarantee communication by email is secure.
    2. By cheque (made payable to Harper Macleod LLP) sent to the solicitor or other main contact dealing with your case at the appropriate office.
    3. By bank transfer using the account details on your invoice.
  7. Payments made using the online payment facility must be made by the cardholder or with authorisation from the cardholder. By making a payment using the online payment facility, you confirm that you are either the cardholder, or you otherwise have the cardholder’s authorisation. If the payment is subsequently reversed or rejected by the card provider, you shall be liable for the amount originally due, plus any fines, charges, or additional costs incurred by us in relation to such reversing of the payment or rejection.
  8. Any payment made using the online payment facility can take between two and five working days to reach the Harper Macleod account.
  9. Using our secure payment facility, your payment will be processed, and you will be presented with the option to print or save the submitted details for your records. If you have supplied an e-mail address, then we will send a receipt to that e-mail address once the online payment has reached the Harper Macleod account.
  10. All payments must include relevant supporting references:
    1. When paying an invoice, please enter the reference of the invoice issued by Harper Macleod.
    2. When paying a request for payment to account please enter the client code and matter code which Harper Macleod use to identify you and your case, which will be set out in the request.
  11. Where you believe that you have erroneously made a payment or overpaid any amount due, please contact us immediately on 0141 227 9376 during working hours of 9am – 5pm, Monday-Friday, or emailing creditcontrol@harpermacleod.co.uk. Our team will investigate the matter and, if appropriate, arrange for the erroneous or overpayment to be refunded after the original payment has cleared. Any such overpayment must be refunded to the card that was originally used to make the overpayment. We also have the right to refund your payment if it is not in connection with an invoice or a payment on account of our fees. Refunds can take up to thirty days to process.
  12. In order that any refund queries can be dealt with as efficiently as possible, please have the following information to hand when you contact us:
    1. the details of the card used to make the original payment (which should never be sent to us by e-mail);
    2. the amount you are seeking to be refunded;
    3. the (approximate) date and time of the original payment; and the relevant invoice number.
  13. Any personal information which is entered in the online payment facility will be used in accordance with our Privacy Notice, and will only be used by Harper Macleod to reconcile payments received to correct accounts, to contact you if there are issues with the payment, and send you a receipt by e-mail if you have requested one.
  14. Harper Macleod uses a third party company called Worldpay to process your payment card details and take payment. Your payment card details are handled exclusively by Worldpay and are not stored within Harper Macleod's systems or accessible by any Harper Macleod employees. All other information recorded on this online payment facility is also collected by Worldpay, and is subsequently transferred to Harper Macleod. For more information on how Worldpay will process your card details, please view its privacy policy and terms and conditions.
  15. It is your responsibility to ensure that payments are made by any specified due date for payment and that the correct information is entered by you when using the online payment facility. Accordingly, to the extent permitted by law, we are not liable in any way whatsoever for us not receiving payment (or being unable to allocate your payment) as a result of:
    1. you quoting an incorrect invoice number or incorrect personal details;
    2. your payment being declined or in any way refused by your credit/debit card provider for any reason. You should be aware that we will not be notified of such declined or refused payment. It is your responsibility to check with the credit/debit card provider that payment has been made successfully; or
    3. any failure or delay by Worldpay or any other third party or the unavailability of or interruption to the online payment facility.
  16. If you have any queries regarding our online payment facility, including any payments made using the online payment facility, please contact our finance department by calling 0141 227 9376 during working hours of 9am – 5pm, Monday-Friday or emailing creditcontrol@harpermacleod.co.uk.

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